Return & Refund Policy

Return & Refund Policy

Thank you for shopping with Gloveio. We want you to feel confident when placing an order with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Standard Return Policy

We accept returns within 30 days of receipt.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Not damaged, worn, washed, or altered

  • Accompanied by proof of purchase, such as your order number or confirmation email

Returned item(s) will be refunded once they have been received and inspected.

Please note that original shipping charges are non-refundable, unless the return is due to our error or a defective item.

Return Process

To start a return, please contact us by email before sending any item back.

Email: xinzhanghu161@outlook.com

Please include the following information in your email:

  • Your order number

  • The email address used to place the order

  • The item(s) you would like to return

  • The reason for the return

  • Photos or videos, if the item is damaged or defective

After receiving your request, our customer support team will review your case and provide the next steps.

Please do not send your item back without contacting us first, as unauthorized returns may not be accepted.

Return Shipping

Return shipping costs may vary depending on the reason for the return.

If the return is caused by a defective, damaged, or incorrect item, please contact us with photos or videos, and we will review the issue.

If the return is due to personal reasons, such as ordering the wrong item, changing your mind, or no longer needing the item, the customer may be responsible for the return shipping cost.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 14 days of receiving your order.

Please send an email with the subject line:

DAMAGED ITEM

Include your order number and clear photos or videos showing the damaged or defective item.

Email: xinzhanghu161@outlook.com

Once we review your request, we will provide a suitable solution, which may include a replacement, refund, or other resolution depending on the situation.

Missing Items

If you did not receive your full order or believe an item is missing, please contact us as soon as possible.

Please send an email with the subject line:

MISSING ITEM

Include your order number, the email address used to place the order, and photos of the package and items received.

Email: xinzhanghu161@outlook.com

Our team will review your case and assist you with the next steps.

Exchanges

If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.

If the requested item is unavailable, we may offer a refund or another suitable solution.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items that have been used, worn, washed, damaged, or altered

  • Items without original packaging

  • Final sale or clearance items

  • Gift cards

  • Personalized or customized products

  • Items returned without prior authorization

Promotional Periods

Return and refund terms may vary during promotional periods, holiday sales, Black Friday, Cyber Monday, or other special campaigns.

Please review the promotion terms and conditions before placing your order.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may not be able to cancel it.

Contact Us

If you have any questions about returns, refunds, damaged items, or missing items, please contact us:

Email: xinzhanghu161@outlook.com
Phone: +1 928-899-4785

Store Address:
5502 W Onyx Ave, Glendale, Arizona 85302, United States