FAOs
Frequently Asked Questions
1. Do I need to register an account to place an order?
No, you can place an order as a guest. However, creating an account with Gloveio allows you to enjoy several additional benefits, including:
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Faster checkout
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Easy access to your order status and order history
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Updates on new product launches and special promotional offers
2. What payment methods do you accept?
We use Shopify’s secure payment system to help ensure a safe and protected checkout experience.
We accept major credit cards, including Visa, Mastercard, Discover, and American Express. We may also support other secure payment options such as PayPal, depending on availability at checkout.
3. Is my online order secure?
Yes. When you shop online at Gloveio, your payment information is transmitted through a secure checkout page protected by SSL encryption.
Your payment details are processed securely through our payment service providers. Gloveio does not store your full credit card information on our servers.
4. Are exchange rates involved?
All transactions on Gloveio are processed in U.S. Dollars (USD).
If your credit card or payment method uses a different currency, your order total may be converted based on the exchange rate used by your card issuer or payment provider at the time the transaction is processed. Any currency conversion fees are determined by your bank or payment provider.
5. How should I enter my shipping address?
Please enter your shipping address carefully and make sure all information is accurate before placing your order.
Since our website operates in an English-language system, we recommend entering your shipping details using English letters and standard English punctuation whenever possible.
If your address contains non-English characters, please replace them with similar English characters to help avoid delivery issues.
6. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible after placing your order.
Once an order has entered the processing stage or has already been shipped, we may no longer be able to modify the shipping address.
Please make sure your shipping address is complete, accurate, and suitable for delivery before completing your purchase.
7. How long does shipping take? How can I track my package?
Shipping times may vary depending on the destination country, shipping method, and customs processing.
Once your order has shipped, we will send you a shipping confirmation email with your tracking number, if tracking is available.
You can track your order here:
Please note that Gloveio is not responsible for shipping delays caused by customs inspections, carrier delays, weather conditions, incorrect shipping information, or other circumstances beyond our control.
8. What should I do if an item is missing from my order?
If you believe an item is missing from your order, please contact us as soon as possible.
When contacting us, please include your order number, the email address used to place the order, and clear photos of the package and items received. This will help us review your case more quickly.
Email: xinzhanghu161@outlook.com
9. How can I contact Gloveio customer support?
You can contact our customer support team by email.
Email: xinzhanghu161@outlook.com
Phone: +1 928-899-4785
Our customer service hours are Monday to Friday, 9:00 AM – 5:00 PM Eastern Standard Time (EST).
We typically respond to most emails within one business day. If you do not receive a reply, please check your spam or junk folder.