FAOs

1. Do I need to register an account to place an order?
No, you can also place an order as a guest. However, if you register an account with us, you will enjoy several additional benefits:
A faster checkout process
Easy access to your order status and order history
Updates on new product launches and special promotional offers
2. What payment methods do you accept?
We utilize Shopify's official payment gateway, ensuring absolute security and protection. We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as PayPal.
3. Is my online order secure?
When you shop online using a credit card, all the information you enter is transmitted over a webpage secured by SSL encryption. Your information is then SSL-encrypted and sent directly to our designated credit card service provider's network, where your card and transaction details are authorized and approved. Your credit card information is not stored on our servers.
4. Are exchange rates involved?
All our transactions are settled in US Dollars (USD). If your credit card is denominated in a different currency, your order total will be converted based on the real-time exchange rate used by your card-issuing bank on the day the transaction is processed.
5. How should I enter my shipping address?
Since our website and service systems operate within an English-language environment, all information you enter—including punctuation marks—must be typed using English characters. If your address contains non-English characters, we recommend replacing them with similar-looking English characters. For example, you could replace the character "?" with "c".
6. Can I change my shipping address after placing an order?
Please note that once an order has entered the processing stage or has already been shipped, the shipping address can no longer be modified. Therefore, please ensure that you update your shipping address to your permanent residential address—rather than a vacation address—as we cannot predict how long the destination country's customs authorities may hold a package for inspection.
7. How long does shipping take? How can I track my package?
The specific shipping duration depends on the shipping method you select. Once your order has shipped, we will send you an email containing your package tracking number and a link to track your shipment. We cannot be held responsible for any shipping delays caused by inspections conducted by the destination country's customs authorities.
8. What should I do if an item is missing from my order? If you discover any missing items, please contact us immediately by sending an email to mssssidure@outlook.com.